FAQ

What is your Return Policy?
Summary We are proud to offer a 60-Day Satisfaction Guarantee. Buy something and if it falls short of your expectations bring it back. We want you to be ha...
Fri, 22 Jan, 2021 at 11:56 AM
How do I return an item ordered online?
Within your package, you will find a USPS Return Label Sticker paired with a Return Form. Simply fill out the Return Form, repackage your item, and place th...
Fri, 22 Jan, 2021 at 11:56 AM
What if I have a gift receipt? Can I still return?
Bring your item to any one of our Store Locations. We can access the purchase in our system for an exchange or store credit. If you do not live near a physi...
Fri, 24 Aug, 2018 at 2:37 PM
What if I have lost my receipt? What do I do?
We are able to access your past purchases and reprint receipts if a customer number was provided at check out in our physical stores. For online orders, we...
Fri, 24 Aug, 2018 at 2:37 PM
My tracking says it was delivered but it was not. What do I do?
Don't panic! A lot of times the USPS will place your item in the back of your mailbox. Try checking the back of your mailbox, looking around all of the ...
Fri, 24 Aug, 2018 at 2:37 PM
How accurate is inventory?
We try very hard to make sure all inventory is as accurate as possible. Unfortunately, due to in-store theft and other factors inventory does get messed up,...
Fri, 24 Aug, 2018 at 2:44 PM
Why are the correct items not coming up when I try and search?
We are working on updating the search function on our website. If there is a particular item you are trying to find, please contact us via Live Chat or call...
Fri, 24 Aug, 2018 at 2:44 PM
Are item(s) safe in my cart if I add them there and want to check out at a later time?
Unfortunately, adding item(s) to your cart does not reserve the item. Other online shoppers can still purchase the inventory you have selected. Our physical...
Fri, 24 Aug, 2018 at 2:44 PM
I really like the product on the main thumbnail view but why can't I find it when I click on the product?
This is typically because the main image item has sold out and no longer visible on the main product page.
Fri, 24 Aug, 2018 at 2:44 PM
Why do you ask for my phone number when I check out?
Don’t worry, we will never call you unless you ask us to or there is an issue with your online order! We use your phone number as a customer number. Providi...
Fri, 24 Aug, 2018 at 2:45 PM